To understand who we are at CAG we must define Customer vs Consumer. Consumer is someone who consumes or uses a product vs customer is one who "pays" for product. Customers are much more valuable for our clients as customers have a tangible relationship with clients and understand the value and necessity of their products.
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CAG is able to deliver proven results through large-scale, systematic contact, consumer engagement and seamless follow-through.
Our multi-office structure allows around the clock, 24/7 contact with proven redundancy to prevent interruption in your business needs.
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CAG is dedicated to becoming today's leader in connecting customers with efficiently sourced energy through cutting edge innovative methods.
Consistently deliver dependable services to our client base to create life long partnerships.
CAG was built on a solid foundation of trust and laser focus on customer support while striving to deliver complete satisfaction throughout.
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We understand that outsourcing your sales and key outreach to a dedicated service provider gives you the power to streamline while powering up your operational capabilities
With safety on the line and lives at stake, a BPO partner helps you minimize the possibility of failure in the chain of communications—be it on the part of agents or the equipment they use.
Customer-service channels are shifting to new directions. BPO offers multichannel versatility, from inbound and outbound voice channels to email, video chat, virtual assistants, social and more.
Get access to a premium network of customer service agents skilled in every type of communication, from basic sales and service to emergency messaging.
Communicate with customers in real time, 24 hours a day, 365 days a year, in whatever time zone they reside—and in a variety of language and dialects, tailored to your unique demographics.
Inaction isn’t an option. As in California, there can be legal liability for failing to appropriately act or communicate during a crisis. A BPO-powered disaster plan offers a first line of defense.
Analytical tools give you the power to continuously improve by tracking and reporting KPIs, such as first-call resolution, abandoned call rate and average handling time.
Secure your data on a reliable network of data centers spread across the U.S. and Canada to best ensure uptime during a regional disaster.
Outsourcing the a nationwide network of agents means you’ll be equipped to handle seasonal spikes in regional activity without lapses in service or undue expense.
Outsourcing the a nationwide network of agents means you’ll be equipped to handle seasonal spikes in regional activity without lapses in service or undue expense.
Call now and experience first hand the quality of customer service we will extend to you as a customer and your clients. An expert campaign manager will be available to you 24/7 to streamline this process and make it as effortless as possible.
We only use the highest quality first-party leads. Our agency takes leads with the highest conversion rate and then strives to increase it. Whether it's telesales, email, mobile, or in-person, we've got you covered.
Our offices are full of trained representatives who learn your product or service end-to-end, allowing them to promote your company and confidently answer any question that your prospective clients may have. Our sales professionals are not script-readers. They are loyal to your company and what you offer because it's what they offer.
A team of personable and understanding representatives deliver detailed efficiency to make sure that your clients are comfortable and properly welcomed.
Customer Acquisition Group has decades of customer service and interaction under its belt, with millions of hours spent learning and becoming proficient in products and essential home services, billing, and industry trends. We understand customers and make efficiency and empathy our top concerns when dealing with your clients.
An original co founder with a BA in Business Administration and MBA with a specialization in Economics from the University of Central Florida. Michael began his corporate career in a medical device manufacturing facility regulated by the FDA and fully understands the need for quality and compliance. His prior professional career allowed him the opportunity to earn his Six Sigma Black Belt and Lean Certification resulting in over $4 million of savings for his clients.
Michael is a decisive leader with a proven sales background who requires high demand client results while creating a corporate culture to allow a successful employee and vendor workforce.
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